FolaGold

FolaGold respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, services, and submit appointments or orders (collectively, the "Platform").

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email, phone number, address, and any details you provide when booking appointments or placing orders.
Order Information: Product selections, sizes, custom requests, and payment information (processed securely by third-party providers).
Technical Information: IP address, browser type, device information, and usage data when you access the Platform.

2. How We Use Your Information

Your information is used for the following purposes:

To process orders, appointments, and payments.
To communicate order or appointment confirmations, updates, and reminders.
To improve our services and the Platform experience.
To comply with legal obligations and resolve disputes.
To send promotional messages only if you opt-in to receive them.

3. Sharing and Disclosure

FolaGold does not sell or rent your personal information. We may share information in the following cases:

With service providers who assist us in delivering products or services (e.g., shipping companies, payment processors).
When required by law, legal process, or government request.
To protect the rights, safety, and property of FolaGold and its customers.

4. Cookies and Tracking

We may use cookies and similar technologies to enhance your experience, track user behavior on the Platform, and analyze traffic. You can disable cookies in your browser settings, but some features may not function properly.

5. Data Retention

We retain personal data only for as long as necessary to provide services, fulfill legal obligations, or resolve disputes. Appointment and order records are stored securely and deleted according to our internal retention policies.

6. Security of Your Information

FolaGold implements reasonable administrative, technical, and physical measures to protect your information from unauthorized access, use, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You have the following rights regarding your personal information:

Access the information we hold about you.
Request corrections or updates to your information.
Request deletion of your personal data, subject to legal obligations.
Opt-out of marketing communications at any time.

8. Third-Party Services

We use third-party services such as email providers, payment processors, and analytics tools. These providers may have access to your data only to perform services on our behalf, and are obligated to protect your information.

9. Children’s Privacy

The Platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will delete it promptly.

10. Changes to This Privacy Policy

FolaGold may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised "Last Updated" date. Continued use of the Platform constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact FolaGold.